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  • Did You Know  --  The SamfordSecure network requires authentication (same as your email login information) and allows you to browse off-campus sites and resources.

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  • Did You Know?  --  Microsoft Office Communicator is a great tool for secure, inter-office communication.  It is available FREE and can be accessed on our downloads page.

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  • Did You Know?  --  Thanks to Samford's Campus Agreement and Microsoft's Home Use Program, current Samford employees can purchase a copy of Microsoft Office 2007 for home use for the price of the DVD and shipping.

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  • Did You Know  --  A slow computer could have many causes.  Take a peek at our Computer Protection page and return your computer to a healthy state!

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  • Did You Know  --  You can change your password (PIN) on your own?  Go to the portal, click the "Forgot Your Password?  Click here" link, and follow the on-screen instructions.  Your new password must be six characters long and cannot contain special characters.

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  • Did You Know?  --  Time settings for every computer on Samford's campus within the Active Directory are synched each time a user logs on.  Those settings originate from time.microsoft.com.

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  • Did You Know  --  Lost email passwords can be issued either in person (in Brooks Hall, Room 326) with a picture ID, by mail, or by going to the portal and clicking the "Forgot Your Password?  Click here" link.

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  • Did You Know  --  Samford Employees can get discounts on Dell and Macintosh computers?  If your family needs a new machine, be sure to check out these deals first!

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  • Did You Know  --  The SamfordWireless network requires no authentication and provides access to on-campus resources like Banner, email, and web pages hosted by Samford.

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  • Did You Know  --  Having trouble with your IKON or Canon printer?  Email our IKON representative, \n This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

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  • Did You Know  --  There is an alternative to checking email via the Samford Portal or the full Outlook client?  Try Outlook Web Access, a stand-alone, web-based email client accessible anywhere with an internet connection and browser capabilities.

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  • Did You Know  --  Preparing for a guest who needs wireless access?  You can request a login ahead of time!

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  • Did You Know  --  The Technology in Learning Center is the premier way to include technology in your classroom.

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  • Did You Know  --  Technology Services provides documentation to help your computing be more environmentally friendly.

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  • Did You Know  --  You can submit a request to the Help Desk online?

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  • Did You Know  --  The Help Desk is available to answer questions for Faculty, Staff, Students, and Alumni.

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Help Desk PDF Print E-mail

The Technology Services Help Desk offers telephone, email, and in-person support to all faculty, staff and students of Samford University.  Located on the third floor of Brooks Hall, our mission is to nurture Samford employees in the realms of technologies; to equip them to produce, serve, and grow in knowledge, skill, accuracy, and self-confidence; and to improve effectiveness.  Specifically, we provide computer, network, and voice data utilities, as well as training, development, and support.  We assist in the implementation of technology for the betterment of Samford University's educational successes.

In addtion to providing a friendly voice to accompany excellent service, the Help Desk offers more efficient options for reporting system outages or other problems, as well as problem resolution for common tasks and frequently encountered problems.

Having trouble with a particular piece of software? For Microsoft products, using Microsoft's knowledgebase is often a terrific tool. As always, the Help Desk is also available via telephone (during the hours of 7am to 7pm, Monday through Friday) or email.

Many types of service can be applied for by visiting our Request for Service page.




Ways to contact the Help Desk:

Telephone: 205.726.2662

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Visit us: Brooks Hall - Room 329

 

Help Desk Hours of Operation

7:00 AM - 7:00 PM, Monday - Thursday

7:00 AM - 5:00 PM, Friday

 


   

Last Updated ( Thursday, 05 March 2009 )
 
Site Maintained by Technology Services
Phone: 205.726.2662
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